Shipping policy

# Shipping Policy

**Last updated: April 2025**

Thank you for shopping with Live Long Labs. We are committed to delivering your order as quickly and reliably as possible.

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## Processing Time

All orders are processed within **1–3 business days** after payment confirmation. Orders placed on weekends or public holidays are processed the next business day.

You will receive a confirmation email with tracking information once your order has been dispatched.

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## Shipping Destinations

We ship worldwide, including all European Union member states, the United Kingdom, the United States, Canada, and Australia.

Available destinations are confirmed at checkout based on your location.

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## Estimated Delivery Times

Delivery times vary by destination and shipping carrier. You will receive an estimated delivery date at checkout when your order is confirmed. For specific delivery timeframe inquiries, contact us at **support@livelonglabs.co**.

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## Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight.

**Free shipping** is available on orders over a qualifying threshold — displayed at checkout.

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## Customs, Duties & Taxes

For orders shipped outside the European Union (e.g. USA, Canada, UK post-Brexit), customs duties and import taxes may apply upon arrival. These charges are determined by your local customs authority and are the **responsibility of the customer**.

Live Long Labs is not responsible for delays caused by customs clearance.

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## Order Tracking

Once your order is dispatched, you will receive a tracking number by email. You can use this to monitor your delivery in real time through the carrier’s website.

If you have not received your tracking information within 3 business days of your order, please contact us at **support@livelonglabs.co**.

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## Lost or Delayed Packages

If your order has not arrived within the estimated timeframe, please:

1. Check your tracking link for updates
1. Contact your local post office or customs office
1. Reach out to us at **support@livelonglabs.co** and we will investigate immediately

We will do everything in our power to resolve the issue as quickly as possible.

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## Incorrect Address

Please ensure your shipping address is correct at checkout. Live Long Labs is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at **support@livelonglabs.co** — we can only make changes before the order is dispatched.

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## Contact

For any shipping questions:

**Live Long Labs**
Email: support@livelonglabs.co
Website: livelonglabs.co