Refund policy

Return & Refund Policy

Last updated: April 2025

At Live Long Labs, your satisfaction is our priority. We stand behind the quality of every product we ship.

 ##Returns

We accept returns within **30 days** of the delivery date.

To be eligible for a return:

- The item must be **unused and in original packaging**
- The seal must be **unbroken**
- You must have **proof of purchase** (order confirmation email)

We do not accept returns on opened or partially used products for hygiene and safety reasons, unless the product is defective.

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## How to Request a Return

1. Email us at **support@livelonglabs.co** with your order number and reason for return
1. We will respond within **2 business days** with return instructions
1. Ship the item back to the address provided
1. Once received and inspected, we will process your refund

**Return shipping costs** are the responsibility of the customer, unless the return is due to our error or a defective product.

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## Refunds

Once your return is received and approved:

- Refunds are processed within **5–7 business days**
- The refund will be issued to your **original payment method**
- Depending on your bank, it may take an additional 3–5 business days to appear

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## Damaged or Defective Products

If you receive a damaged or defective product:

- Contact us within **7 days** of delivery at support@livelonglabs.co
- Include your order number and a **photo of the damage**
- We will send a replacement or issue a full refund at no cost to you

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## Wrong Item Received

If you received the wrong product, contact us immediately. We will arrange the correct item to be sent and cover all associated shipping costs.

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## Non-Returnable Items

The following cannot be returned:

- Opened or used supplements
- Items purchased on final sale or with a promotional discount greater than 40%
- Gift cards

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## Cancellations

Orders can be cancelled **within 12 hours** of being placed, provided they have not yet been dispatched. After that, the standard return process applies.

To cancel, email us immediately at **support@livelonglabs.co** with your order number.

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## EU & UK Customers — Statutory Rights

If you are based in the European Union or the United Kingdom, you have the right to cancel your order within **14 days** of receiving your goods under the Consumer Contracts Regulations (UK) and EU Consumer Rights Directive, without giving any reason.

To exercise this right, notify us in writing at **support@livelonglabs.co** within 14 days of delivery. Return shipping costs are the customer’s responsibility unless the item is faulty.

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## Contact

For any questions about returns or refunds:

**Live Long Labs**
Email: support@livelonglabs.co
Website: livelonglabs.co

We aim to respond to all inquiries within 2 business days.